Privacy policy – Sans Group

Sans Group LLC (ID 402007573, 19a Railway Turn, Tbilisi, Georgia) respects your privacy and treats the processing of personal data as a responsibility.

This policy explains what data we collect on www.sans.ge, why we use it, who we share it with and what rights you have.

1. What data we collect

Contact details — name and surname, phone number, email address;
Delivery details — address, name of the establishment, preferred delivery time;
Order details — products purchased, quantity, amount, date of order;
Technical data — IP address, browser type, actions on the site (through cookies).

We do not collect or store bank card details. Payments are processed on the bank side over a secure channel.

2. Why we process your data

to receive, process and deliver your order;
to communicate with you about an order or an enquiry;
to meet our accounting and tax obligations;
to improve the site and the quality of our service;
with your consent — to send news and offers.

3. Legal basis for processing

We process personal data only where we have a legal basis to do so:

performance of a contract — accepting and delivering your order;
legal obligation — accounting and reporting;
your consent — marketing messages. You may withdraw consent at any time;
legitimate interest — the security and functioning of the site.

4. Who we share data with

We do not sell or trade your data. We share it only with the partners without whom the service cannot be provided:

courier and transport companies — to carry out delivery;
the bank — to process payment;
hosting and IT service providers — to keep the site running;
accounting services — for statutory reporting;
authorised state bodies — in the cases provided for by law.

5. How long we keep data

We keep data only for as long as the relevant purpose requires:

order and payment data — for the period established by the legislation of Georgia, for accounting purposes;
contact details used for marketing — until consent is withdrawn;
technical data — for a limited period, for site analytics.

Once the period expires, data is deleted or anonymised.

6. Your rights

You have the right to:

ask what data we process about you;
ask us to correct or update inaccurate data;
ask us to delete data where there is no legal basis to keep it;
withdraw your consent to marketing at any time;
lodge a complaint with the Personal Data Protection Service of Georgia if you believe your rights have been infringed.

To make a request, contact us at info@sans.ge

7. Cookies

The site uses cookies so that it works correctly (cart, language choice, session) and so that we can understand how visitors use it. You can restrict or delete cookies in your browser settings at any time — this may affect how some features work.

8. Changes to this policy

This policy may be updated. If it changes, we will publish the updated version on this page.

Questions: info@sans.ge · +995 591 10 10 60