Returns policy

Sans Group LLC produces food products, so our returns terms differ from those of non-food goods. Below is what we accept back and when.

When we accept a return

We accept the product back and refund it in full if:

• the delivered product is damaged — the packaging is damaged or the seal is broken;
• the wrong product or the wrong quantity was delivered;
• the product has expired, or its remaining shelf life at delivery is unreasonably short;
• the product does not match the characteristics stated on the label.

When we cannot accept a return

For hygiene and food safety reasons we cannot accept an opened product back if its quality and packaging were intact at the time of delivery. This limitation does not apply to the cases listed above.

Timeframe

Please contact us within 48 hours of receiving the goods. If the packaging is damaged, photograph it on receipt — this speeds the process up considerably.

How to reach us

Email: info@sans.ge
Phone: +995 591 10 10 60

Write or call and include: the order number or date, the product name, a description of the problem and, if possible, a photograph.

What happens next

• we review the claim within 3 working days;
• if confirmed, we offer you a choice — replacement or refund;
• refunds are issued by the same method used for payment, within 10 working days of the decision;
• where a defect is confirmed, we cover the transport cost.

Wholesale and foodservice orders

For wholesale deliveries, claims are recorded at the moment of handover. Please inspect the goods in the courier’s presence — this protects both sides.

Your rights

This policy does not limit the consumer rights granted to you under the applicable legislation of Georgia.